Adaptec RAID 6405 Guia do Utilizador descarregar pdf (Página 142)

Chapter 11: Solving Problems ● 142

Solving Notification Problems

To test notifications on your storage space, you can send test events or emails to ensure that

they’re being received properly.

If your test event fails:

1 Ensure that the remote system is powered on and running Adaptec Storage Manager.

2 Open the remote system’s System Properties window (see Step 4 on page 110) and double-

check the TCP/IP address and port number.

3 Try sending the test event again.

If your test email fails:

1 Ensure that the recipient’s email address is correct. (See Modifying a Recipient’s Information

or Removing a Recipient on page 115 to modify the address.)

2 Ensure that your SMTP server address is correct. (See Modifying Email Settings on page 115

to modify the address.)

3 Try sending the test message again.

Creating a Support Archive File

Your Adaptec Storage Manager service representative might ask you to create a configuration

and status information archive file to help diagnose a problem with your system.

To create the archive file:

1 In the Enterprise View, click the local or remote system on which the problem is occurring.

2 In the menu bar, select Actions, then click Save support archive.

3 Enter a name for the archive file or accept the default name, then click Save.

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Adaptec RAID 6405 Guia do Utilizador Página 142