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SnapBack Live!

144

Appendix B— Technical Support

Contacting Technical Support

Free technical support is available weekdays from 9:00am

to 5:00pm. You may contact technical support via voice,

FAX, Email, or the World Wide Web.

Voice

+44 (0)1253 780044

Fax

+44 (0)1253 782879

WWW Site

http://www.snapback.co.uk

Appendix

Preparing to Call

The support staff will be better able to assist you if you

are prepared for the call.

Call from a telephone that is by your computer and be ready

to try the Technical Staff suggestions.

Have the following information at hand:

• SnapBack version and serial number;

• Version and Revision of Windows NT;

• Manufacturer, model, and revision of your

computer, SCSI host adapter, and tape drive;

• Manufacturer, version, and type of other

peripherals in the machine;

• DOS version number.

From the SnapBack Console program, click on the

TECH

button. This will create a notepad document

containing server specific configuration information.

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Adaptec APA-358 Manual do Utilizador Página 144